TERMS AND CONDITIONS
These Terms and Conditions govern the services provided by Vision Eleven (“the Designer”, “we”, “us”) and the relationship with you, the client (“the Client”). By engaging our services, you agree to these terms.
1. Services
Vision Eleven provides branding, design, marketing, social media content, website design, product photography, and related creative services.
All work is custom and tailored to each Client’s needs. Project scope, deliverables, and timelines will be agreed upon before work begins.
2. Client Responsibilities
The Client agrees to provide all necessary information, content, and materials required to complete the project in a timely manner.
This includes, but is not limited to, business information, copy, imagery, and brand assets.
The Client is responsible for ensuring all provided content is legally owned or licensed for use.
Delays in feedback or the supply of materials may result in adjusted timelines.
3. Project Commencement & Approvals
A project is considered commenced once a deposit has been received and work has begun.
Final approval of all design work is the Client's responsibility.
Once approval is given, Vision Eleven is not responsible for any errors, including spelling, grammar, or design oversights. “Final delivery” refers to the transfer of the final approved files to the Client.
4. Payment Terms
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A 50% non-refundable deposit is required to begin all projects
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The remaining 50% is due upon completion and before final file delivery
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Smaller projects (under $500) may require full payment upfront
Late Payments:
All invoices are due within 7 days of the invoice date unless otherwise agreed in writing. If payment is not received by the due date, a late fee of 0.8% per day will be applied to the outstanding balance from the first day overdue until the balance is paid in full. Final files, project handover, or any further work may be withheld until payment has been received.
Rush work may incur a 20% fee, subject to availability.
Any work outside the agreed scope is charged at $85 per hour.
5. Refunds
Deposits are strictly non-refundable.
Once work has commenced, refunds are not available. In exceptional circumstances, a credit may be offered at the discretion of Vision Eleven, valid for 90 days.
6. Scope of Work & Revisions
All work is carried out according to the agreed proposal or quote.
Two (2) rounds of revisions are included unless otherwise stated in writing.
Additional revisions, changes, meetings, or new requests outside the agreed scope will be billed at the standard hourly rate.
7. Timelines & Communication
Project timelines depend on timely communication and feedback from the Client.
If the Client is unresponsive for 7 or more days, the project may be paused and rescheduled based on availability.
Vision Eleven will make reasonable efforts to meet deadlines, but is not liable for delays caused by factors outside of our control.
8. Intellectual Property & Ownership
All design work remains the property of Vision Eleven until full payment has been received.
Upon final payment, ownership of the agreed final deliverables is transferred to the Client.
Vision Eleven retains the right to display completed work in portfolios, social media, and marketing materials unless otherwise agreed in writing.
9. Cancellations & Termination
If the Client cancels before work begins, the deposit may be refunded minus admin costs at our discretion.
If cancellation occurs after work has commenced, the Client will be invoiced for all work completed up to that point.
Vision Eleven reserves the right to terminate a project if the Client is unresponsive, fails to make payment, or breaches these terms. In such cases, no refund will be issued.
10. Third-Party Costs
The Client is responsible for any third-party costs required for the project, including but not limited to hosting, domain registration, software subscriptions, fonts, or printing.
11. File Storage
Final files will be delivered upon completion of the project.
Vision Eleven may retain project files for up to 90 days after delivery. After this period, files may be deleted. Retrieval of archived files may incur an admin fee.
12. Liability
Vision Eleven is not responsible for how designs are used once delivered, including printing, marketing, or third-party applications.
Our liability is limited to the amount paid for the specific service provided.
13. Force Majeure
Vision Eleven is not liable for delays or failure to deliver services due to events outside of our control, including but not limited to illness, natural disasters, power outages, or technical failures.
14. Governing Law
These Terms and Conditions are governed by the laws of New Zealand, and any disputes will be subject to the jurisdiction of New Zealand courts.
